Privacy Policy

INTRODUCTION

As established in Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016 regarding the protection of natural persons in regard to the processing of personal data and the free movement of these data and for which Directive 95/46/EC (hereinafter, "RGPD"), we inform you of our Privacy and Personal Data Protection Policy:

RESPONSIBLE

• SMART HOME APPLIANCES, S.L. With N.I.F. B59107052 and registered office in Barcelona, ​​Athens Calle 24 Bajos, 08006. It is registered in the Mercantile Registry of Barcelona, ​​to volume 46935, folio 183, sheet 167441. Contact phone: 936061132 Contact email: rgpd@smarthomeappliances.es
• IMPLECOMESTICOS TAURUS, S.L. With N.I.F. B08296519 and registered office in Oliana Avenida Barcelona, ​​s/n, 25790. It is registered in the Mercantil Registry of Lleida, to volume 521, folio 38, sheet L-9775. Contact phone: 945551242 Contact email: rgpd@taurus.es
• ENGINEERING AND TECHNOLOGY FOR LIFE, S.L. With CIF with N.I.F. B08115800 and registered office in Oliana, Barcelona Avenue, s/n, 25790. It is registered in the Mercantile Registry of Lleida to volume 1440, folio 186, sheet L28942. Contact phone: 945567921 Contact email: rgpd@taurus.es
• Supra France, SARL with Siren: 441 048 576 and registered office in 28 Rue Du Général Leclerc, Obernai (67210). It is registered in the Mercantile Registry of RCS Saverne 441 048 576. Contact phone: +33 892044050 Contact email: rgpd@supra.fr

Treatments and purpose

1.- Contact forms

You can contact us through various forms and chats on our web pages in which you can consult any subject. We request the data in them (name, e-mail and information about your consultation and the product to which the consultation can be referred to) with the sole purpose of properly processing the consultation.

2.- Invoice application forms

If you want to request that we refer the invoice corresponding to an order, you can fill in a created form for that purpose. It will be requested by the following data: name, surname, email, telephone, DNI, full postal address and order number. All of them are necessary so that we can properly process your application and send the desired invoice. The aforementioned data is collected with the sole purpose of processing the sending of the invoice.

3.- Product return application forms

If you want to request the return of a product acquired through one of our websites, you may request it through the corresponding form in which your email and the order number will be asked. These data are collected with the purpose of carrying out the effective management of the return of your product with the established conditions and will be performed by an external transport service. We also need them to be able to make, where appropriate, the payment corresponding to the return returned.

4.- Communications and News

As long as you request it, we offer you the possibility of receiving commercial communications from the products of the Taurus group as well as recipes, news, news, collaborations, events and even specific offers. To be able to send communication, we will request your email and will only be used for this purpose.

In order to adapt our communications to their interests and needs, for advertising and also statistical and market analysis purposes, we use analytical tools that collect and treat the personal data derived from the interactions made with the emails we send. In this way we have information on whether the email has been opened and if it has been interacted with it, as well as the technical information of the device in which the content has been displayed. This information is only used for statistical purposes about our communications and campaigns and thus adjust them to the needs and interests of the users.

A link is included in the emails themselves so that you can revoke the consent granted. If you decide to cancel your subscription, the personal data that you will have provided will be deleted from the database during the 15 days following the cancellation date (for technical issues), and the data of use collected will be treated only for statistical purposes in a way Anonymous

5.- High Taurus Club

To obtain the benefits and use certain services that we offer you can register at the Taurus Club. When you register at the club, an email and a password will be asked. Subsequently, you can, if you wish, incorporate data such as your name and surname, telephone, date of birth, gender, complete postal address and indicate some hobbies, situations or interests that allow us to offer better services. This will facilitate the management of our staff in the case of making any type of consultation or comment.

With the intention of specifying a bit about our clientele, we will use the information that provides us during registration for statistical purposes, its gender, its age, its population ... This will help us generate concrete actions aimed at different population profiles.

Being a member of the Taurus club you will be perfectly informed of the novelties related to the Taurus group, you will receive commercial communications from the products of the Taurus group as well as recipes, news, news, collaborations, events and even concrete offers.

In order to adapt our communications to their interests and needs, for advertising and also statistical and market analysis purposes, we use analytical tools that collect and treat the personal data derived from the interactions made with the emails we send. In this way we have information on whether the email has been opened and if it has been interacted with the same as well as the technical information of the device in which the content has been displayed. This information is only used for statistical purposes about our communications and campaigns and thus adjust them to the needs and interests of the users. A link is included in the emails themselves so that you can revoke the consent granted. If you decide to cancel your subscription, the personal data that you will have provided will be deleted from the database during the 15 days following the cancellation date (for technical issues), and the data of use collected will be treated only for statistical purposes in a way Anonymous

Being a member of the Taurus club you can make your purchases more comfortable in the club store. Through the web you can follow and check the status of all your purchases and orders, make returns in a simple way as well as manage your addresses and data. We also need them to manage the shipping of products to your home once the purchase process is finished. When orders, your information will be used only with the purpose of properly managing that order until sending it to your home as well as that you can have a historic purchases and orders made.

You can register your products in the club, which will give access to gifts and discounts, exclusive promotions, the technical assistance process is simplified, as well as the search for spare parts and accessories for your products. To record the product, you must indicate the product data and the details of the purchase of the same (date, establishment, amount and number of tickets). You must also attach a photo of the ticket itself to be able to check the data entered. The data will be used exclusively for the indicated purpose, that is, giving access to gifts and discounts, exclusive promotions, simplification of the technical assistance process, as well as the search for spare parts and accessories for their products

6.- Promotions and draws

If you participate in a raffle or promotion, you may be requested from certain data. These data will be used for the sole purpose of registering in the raffle or promotion and managing your participation in it, as well as to communicate with the winner. The information provided will also be used to know our clients better so it can be used for statistical purposes, which will help us generate concrete actions aimed at different profiles.

7.- Online store

In order to manage and conclude your purchases through the web, we request the necessary data to effectively make the online sale of the products complying with all the legal and fiscal requirements that this entails. We also need them to manage the shipping of products to your home once the purchase process is finished. Your data will be used only with the purpose of enabling and managing your online purchase as well as sending and transporting your product.

CONSERVATION

1.- Contact forms

We will keep your data the necessary time to manage and solve correctly to the issue that raises us. Your data will be deleted 6 months after satisfactorily solved your consultation.

2.- Invoice application forms

We will keep your data the necessary time to manage and solve correctly to the request it raises. The data of the invoice itself will be conserved the term legally established by which these data must be maintained in the hands of the companies.

3.- Product return application forms

We will keep your data the necessary time to organize and manage the return of the products correctly. Your data will also be kept as long as necessary to comply with legal obligations

4.- Commercial communications

While being registered in the service, we will keep your data to correctly manage communications and news. If you decide to cancel your subscription, the personal data that you will have provided will be deleted from the database during the 15 days following the cancellation date (for technical issues), and the data of use collected will be treated only for statistical purposes in a way Anonymous

5.- High Taurus Club

The data of the registered users are kept until the user eliminates their account.

At all times the user can delete their account by accessing the section "My data", through the "Low" button.

The data related to the purchases and orders made by law must be kept, will be preserved during the legally established period.

6.- Promotions and draws

We will keep your data the necessary time to correctly manage your participation in the raffle or promotion. Your data will be deleted 6 months after satisfactorily solved your consultation

7.- Online store

We will keep your data the necessary time to correctly manage the purchase and sending of the products and the term legally established by which these data must be maintained in the power of the companies.

Without prejudice to the above in relation to the periods of conservation of the data, we inform you that we will keep the data during the prescription periods established to comply with our legal obligations, as well as to preserve our rights.

LEGITIMATION

In accordance with article 6, section 1, letter a), of Regulation (EU) 2016/67, the legal basis for the processing of its data is its consent, which has been carried out when filling in the form voluntarily, whatever the device from which it has been performed, and with the express acceptance of the processing of personal data with the purpose described above for each of the treatments.

COMMUNICATION

We will not give data to third parties, except for legal obligation.

On the other hand, we inform you that we work with several service providers (including companies of the Taurus Group) that are necessary for the correct development of our services effectively and efficiently, so we owe, in certain circumstances and conditions, communicate their data personal This communication is always carried out in accordance with current regulations and, given their status as treatment in charge, as stipulated in the formalized contracts with them that legitimize the access of said suppliers to personal data. All this in accordance with the provisions of article 28 of the RGPD.

These service providers are communication, marketing, digital media and social media agencies, accommodation service providers, associated technical services and additional functionalities for websites, technical assistance service providers and transport agencies for shipping and collection of products .

User rights

Anyone has the right to know if treatment responsible are dealing with personal data that concerns them.

You will be entitled at any time to access your personal data, request your rectification in the case that are not correct or have changed, request the suppression of the data when, among other reasons, the data is no longer necessary for the purpose they were delivered . The opposition exercise is equal to that of suspension.

In certain circumstances, you may request the limitation of the processing of your data, in which case we will only keep them for the exercise or claims defense.

For reasons related to your particular situation, you may oppose the processing of your data, assuming those responsible for the treatment will stop treating them except for imperious legitimate reasons, or the exercise or defense of possible claims.

At any time you can withdraw the consent given for the processing of your data, which will not affect the legality of treatment based on consent prior to your withdrawal.

Portability and decisions automation exercises do not apply to their typology and treatment of them.

The exercise of the rights indicated above can be carried out by any of the following channels. With a single application for any of the indicated channels, you may exercise your rights in relation to all those indicated at the beginning of this document. If you want to exercise it only in relation to any of those indicated, you can also simply do so indicating it in your application.

• Smart Home Appliances, S.L.: By postal mail, attaching a copy of the DNI or passport to the address: Barcelona, ​​Athens 24 Bajos 08006. By email, to the address rgpd@smarthomeappliances.es with the same documentation as by postal mail.
• ELECTRODOMESTICOS TAURUS, S.L.: By postal mail, attaching a copy of the ID or passport to the Oliana Avenida Barcelona address, s/n, 25790. By email, to the address rgpd@taurus.es with the same documentation as by postal mail.
• ENGINEERING AND TECHNOLOGY FOR LIFE, S.L.: By postal mail, attaching a copy of the ID or passport to the oliana avenue barcelona, ​​s/n, 25790. By email, to the address rgpd@taurus.es with the same documentation as by postal mail.
• Supra France, SARL: by postal mail, attaching a copy of the ID or passport to the 28 Rue Du Général Leclerc, Obernai (67210). By email, to the address rgpd@supra.fr with the same documentation as by postal mail.

If you consider that your personal data or the exercise of your rights have not been properly protected, you have the right to file a claim before the Spanish Agency for Data Protection (www.aepd.es), the commission of the National L’ Informatique et des Libertés (Cnil), ((www.cnil.fr) or before the control authority of the Member State in which it has its habitual residence, workplace or place of the alleged infraction.

Data veracity

The users of the indicated services are responsible for the veracity of their data and undertake not to enter false data and proceed to the modification of them if necessary.